Due to the current situation relating to the outbreak of Covid-19 Virus, APS would like to reassure all our staff, clients and partners, that we are closely monitoring the situation and we will be taking all necessary steps to ensure that all our planned and any emergency customer visits proceed safely and successfully where required.
We are currently following all governmental health guidelines and social distancing and we will continue to do so over the coming days, weeks and months ahead. Staff have undertaken internal training to ensure they wash hands correctly and follow best practice at all times for personal hygiene. Hand sanitizer has been provided in strategic locations within our head office and staff have been issued with cleaning products for their desks. All engineers have been issued with alcohol hand gel, gloves and sanitizing wipes. We are also respecting personal space and 2m boundaries and respectfully ask that all clients afford the same courtesy to our engineers when they visit site.
The UK Government Coronavirus action plan can be found here;
We can confirm that all aspects of our UPS & Generator services are currently operating and all emergency customer site visits will continue to proceed throughout this current phase.
The health and wellbeing of our employees are paramount and customer visits will continue as long as they are not subject to any unnecessary risks. Any planned and emergency visits must also fall within the parameters of governmental travel advice at that time.
If in any extreme circumstances where site visits are not feasible, then contingency includes; remote based technical support for clients via email and telephone during working hours and 24/7/365 remote technical cover for all contract clients. ARM remote monitoring will also be operational for all ARM contract clients.
It should be noted that as an organisation we have the IT and telephone infrastructure that allows us to provide technical support without any member of staff needing to attend our head office.
We will continue to observe the current situation very closely and should UK Government advice change, or any additional precautions be advisable, we will react as rapidly as possible and ensure this is communicated to all our staff as a matter of urgency.
Last updated: 10:42 20/04/20